Cookie Policy
1. What Are Cookies?
A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, and display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookies can be "persistent" (they remain on your device for a set period) or "session" (they are deleted once you close your web browser).
2. How We Use Cookies
We use cookies for several important reasons: to ensure our Service functions correctly, to distinguish you from other users, to help us understand how you use our Service, and to improve your overall experience. We do not use cookies to display personalised advertising.
3. Types of Cookies We Use
We have grouped our cookies into the following categories:
Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. The website cannot function properly without these cookies. They do not store any personally identifiable information. You cannot opt out of these cookies.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. For example, they may be used to remember your preferred settings or to enable features like our live chat customer support. If you do not allow these cookies, then some or all of these services may not function properly.
Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
4. Detailed Cookie Information
The table below lists the specific cookies we use on the ChatKYC Service:
Cookie Name(s) | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
[e.g., session_id] | ChatKYC | Strictly Necessary | Manages your active login session and authenticates you securely after you sign in. | Session |
__stripe_mid, __stripe_sid | Stripe, Inc. | Strictly Necessary | Used for payment processing and fraud prevention. These are essential for our subscription service to function securely. | 1 Year / Session |
[Google Auth Cookies] | Google LLC | Strictly Necessary | Manages your authentication if you choose to sign in using your Google account. | Session |
vercel_id, _vercel_jwt | Vercel Inc. | Strictly Necessary | Used by our hosting provider to serve the website content securely and efficiently. | Session / Persistent |
[e.g., cookie_consent] | ChatKYC | Functional | Stores your cookie consent preferences so we don't have to ask you again on your next visit. | 1 Year |
intercom-id-*, intercom-session-* | Intercom, Inc. | Functional | Enables the live chat customer support feature and remembers your conversation history across visits. [Rev.1 - row added] | 9 Months / Session |
_ga, _gid, _gat | Vercel Analytics / Google Analytics | Performance & Analytics | Helps us understand user behaviour, such as which features are most popular, to improve the Service. The data is anonymised. | 2 Years / 24 Hours / 1 Minute |
5. Your Choices: How to Manage Cookies
When you first visit our website, you will see a cookie consent banner that allows you to accept, reject, or customise your cookie preferences.
You can change your preferences at any time by clicking on the "Manage Cookies" link in the footer of our website.
Additionally, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Please note that if you block all cookies (including strictly necessary ones), you may not be able to access all or parts of our Service.
6. Changes to This Cookie Policy
We may update this policy from time to time to reflect changes in technology or legislation. Any changes will be posted on this page, so we encourage you to review it periodically.
7. Contact Us
If you have any questions about our use of cookies, please contact us at info@chatkyc.ai.